- All items are made to order and will ship within 3-5 business days of order/payment.
- Orders are sent via First Class Mail (2-5 business days). Every order includes a delivery confirmation number. This number is created by USPS when the shipping label is created. This number allows the customer to access information about the delivery status through the internet.
- VRB cannot be responsible for lost/damaged items through USPS. But please contact us if your package cannot be tracked, and we will do everything we can to help you find it.
- Priority shipping is available for a higher fee, please contact us for details.
- Every item made in VRB is custom. Therefore, VRB does not issue refunds. Please verify your order is correct before submitting. However, if there is a problem with your order, please contact us and we will do our best to resolve the issue.