Shipping & Refunds

Shipping:

  • All items are made to order and will ship within 3-5 business days of order/payment.
  • Orders are sent via First Class Mail (2-5 business days).  Every order includes a delivery confirmation number.  This number is created by USPS when the shipping label is created.  This number allows the customer to access information about the delivery status through the internet.
  • VRB cannot be responsible for lost/damaged items through USPS.  But please contact us if your package cannot be tracked, and we will do everything we can to help you find it.
  • Priority shipping is available for a higher fee, please contact us for details.

Refunds:

  • Every item made in VRB is custom.  Therefore, VRB does not issue refunds.  Please verify your order is correct before submitting.  However, if there is a problem with your order, please contact us and we will do our best to resolve the issue.